Warranty Policy
We always believed true service starts after your purchase arrives at your home, so your shopping process should be simple. All products in falour are therefore backed by 30-day hassle free returns and refund, and all products have a 3 month warranty.
Our Warranty Includes:
- Manufacturing defects
- Failures or breakages that render part or all of your product to become non-functional
Our Warranty DOES NOT COVER:
- Scratches, stains, or wear & tear
- Failures or breakages due to misuse, neglect, or intentional damage
- Lost of stolen items
- Unauthorized modifications or repairs
CLAIMS UNDER WARRANTY:
In order to make a warranty claim, you need to have purchased your Falour product through our website.
Got something that is broken and needs repair or replacement? Contact us at service@falour.com with the following information:
- Pictures of the damaged parts and/or product or accessory
- Order number
- First & last name
- Full address (Street number/name, city, state, postal code)
If you have any further questions regarding the warranty on our products, please feel free to contact our friendly customer support team through the contact form or at service@falour.com